CB
Carmen B
1 reviews | Active since Feb 2017
01 Sept 2017, 14:04
Mispriced goods
Terrible experience on the 1st September 2017. Went into your game store at Somerset West, 1st was charged R10.00 extra when prices on your shelf states R29.99 get to a very grumpy teller who keeps telling me that it is R39.99 and not R29.99. Fine I wanted the item even though the price was mispresented. I then don't get the receipt and then get told by security I cannot leave the shop without the slip. Don't feel how this is right at all.
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Replies (2)
Game's replyOfficial
01 Sept 2017, 15:21We acknowledge receipt of your complaint with reference ***3.
We are most concerned to learn about the recent incident that took place in our store.
We sincerely apologize for the bad service that was rendered to you. Senior Management will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply01 Sept 2017, 15:21
Official
We acknowledge receipt of your complaint with reference ***3.
We are most concerned to learn about the recent incident that took place in our store.
We sincerely apologize for the bad service that was rendered to you. Senior Management will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's replyOfficial
07 Sept 2017, 11:39Store was unable to contact you on the number provided and even communicated with you for an alternative number. If you still want to discuss this matter please contact the Store Manager directly.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply07 Sept 2017, 11:39
Official
Store was unable to contact you on the number provided and even communicated with you for an alternative number. If you still want to discuss this matter please contact the Store Manager directly.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,