Misled by staff

<p>I purchased an explorer 2 from Game Gateway on the 9th December 2016,it was advertised for R1999 including installation.They were sold out on the above and the sale guy said I should purchase it for R1499 and a further R1000 for installation which i agreed.I was asked to pay R400 as a call out fee and the remaining R600 should be paid to installer when installation is done again I agreed.He said the installer will be incontact with me the next day and by the following day it will be installed.2 days later I decide to call the installer and to my amazement they advised that the job was not given to them.I then contacted Game and they advised it will be sorted and they will deal with this from their side.Still nothing.I called the installer again and installation date was set up when I queried the price just as a matter of interest I was then told installation was R1850 and the R400 will be subtracted.I then went to the store and spoke to the manager Ricky who called the installer manager Bevin who I spoke to personally and he said it was the fault of the sales guy coz he should have advised me correctly.Bevin then asked Ricky to ask me to send my details and he will then query with hes managers and then contact me.</p> <p>I honestly do not understand why I should be doing all of this when I paid for my items I paid call out for the installer and I was even willing to pay R500 extra than the normal advertised price just so I can get this done and dusted.</p> <p> </p> <p>As a law abiding tax paying citizen of this country I feel I was unfairly treated by both game and their installation company.</p> <p>I have opted to take a refund on the product and was advised by Ricky that he will call me when he receives stock of the R1999 offer INCLUDING INSTALLATION,funny enough by the time I can go get my refund Ricky disappeared..The guy at the fron desk took my details down still havent received and sms or I have no proof of the rein cheque that Ricky had promised.</p> <p> </p> <p>Is this really the type of customer services that is offered by Game?</p> <p> </p>