JB
Jameel B

1 reviews | Active since Mar 2014

06 May 2021, 09:00

Misleading Promotions and terrible service at Game

Terrible Service, feedback, follow up and most importantly incorrect and misleading advertising. Game advertised a Huawei 10 inch tale online that was valid until 06 June. I checked online and there was no stock available. I then called the Benoni lakeside mall branch who told me to come to the store to complete a call back voucher after which I would get the tablets. When reaching the store I was told a manager could not be found and they took my number and said they would call me back. .....Interesting as I was made to drive all the way for nothing wasting my time and money which meant nothing to the person behind the counter. I then contacted Game head office queries and when I logged back on the website it seems the promotion was removed and I was told there is not stock available even at the normal price. I was offered a tablet for R1000 more each by another branch and I require 2 tablets which is insane. They have also mentioned there is nothing else that can be done. Till now I have not heard anything back.

Have not received such terrible service and misleading promotions before.

Extremely disappointing

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Replies (1)
JB
Jameel B's update15 May 2021, 14:47
Reviewer Update
I would like to follow up on the game review with regard to the tablets. I was further contacted by the Store manager Tebogo from Benoni Lakeside Mall. He went out of his way to understand the problem and also tried his best to source the required devices for me which I collected from him. Furthermore he also went the extra mile to try and provide alternate options.
Thank you Tebogo. Excellent follow up customer service.