1 reviews | Active since May 2015
Misleading price tag & bad attitude from manager
I had an terrible experience at Game city Durban. Firstly they advertised a product on special and did not specify on the advert for what size the nappy special was. This was misleading to me as a customer. When I want to pay the cashier was so rude when I explained the advert the called the manager. The manager took forever to come about 15 min I was made to wait and looked and felt quite stupid. When the manager arrived she was also quite rude. When we took her to the misleading priced item she then told us how the store did not do anything wrong and that we where wrong. She as quite rude and extremely defensive. This is unacceptable, as customers we expect to pay the price we see and I also expect the manger to be more understanding and admit when the store is at fault.
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73