Misleading Information

I took out a contract with Vodacom Game in Century City on the 15/05/2017 for R169 p/m. A very nice consultant helped me, Vuyo, and made the whole process smooth and easy for my Fiance and I. Myself being a vodacom customer for years now upgraded from pre-paid to contract and my fiance got a new number. When we got our phones we were very happy and in that week I noticed that my caller ID was off but my Fiance's was working so I thought it is maybe something to do with my network. I then called Vodacom and was advised that if we take out contracts then caller ID is a feature that we need to pay extra for. Firstly this is totally absurd. Why do we as customers have to pay to see who is calling us???! Anyway Vodacom advised I should call Game as they took out the contract for me. I then called Game to speak to Vuyo and she apologized and said she will sort it out and call me back. I waited a week then called her back the next week and she told me I need to come into the store because Vodacom does not want to help her without me being there to verify the account. I came into the store as I work till 4.30pm and when I got there she told me the Vodacom department closes at 5pm. I then asked her to tell Vodacom to give me a call when she does call them so that I can verify my details and she can sort out the problem. She said she would and give me a call back which again DID NOT happen. During this time my fiance's caller ID got blocked as well. It is now September and Vuyo has not called me back, my caller ID as well as my fiance's is switched off so my problem is not sorted. This is misleading your customers into signing up contracts and not providing all the information. I want mine and my Fiance's Caller ID to be put back on with no extra costs than what was agreed to in our contract.