Misinformation from game staff and bad service

So bought a camp master gazebo last year the 24th of December 2020 never used it before left it in his box today the 09th of February 2021 I opened it and the leg was broken. I phoned them immediately but like always Paarl branch phone is unavailable so I phoned cape gate and asked what should I do and they told me bring it in to them so they can check if it’s still new as they stole my wallet after Christmas and I don’t have the slip if it’s still brand new they need to replace. So here I go to Paarl branch they tell me I need to wait after having argument with the manager which I personally think should be a man as a woman is not qualified to be so big store manager perhaps a department but not a store. She nicely told me they only going to fix it and I need to wait if it cost me deadline or not it. So here I’m waiting for thing to be fixed and I specifically asked the day I bought it how does the guarantee work on this item as they do not last. He said no sir it is guaranteed for welding points but apparently their welding points are the ends where the roof gets connected with nuts and bolts. So I said well it broke just at the centre “welding point” so it should also be covered but no it’s not.