1 reviews | Active since Sept 2012
<p>I went to Game Clearwater to buy an item that had been advertised in a local newspaper flyer. When I got there, there was nobody in the department for the item in question so helped myself to an item from the range and went to the cashier, where I was greeted by someone who really didn't appear to want to be at work. When she rang it up it was double the advertised price so I queried this. An even more unhappy looking supervisor who had to be dragged away from her conversation with the lady at the cigarette counter, and duly huffed and puffed her way through voiding the item. She then blared for the presence of the person who should have helped me in the shop to come to the front to assist. After a wait at the till and personally having to explain to other shoppers the cause of the wait due to the cashier's lack of care, the shop assistant arrived to tell me that the item differed ever so slightly from the advertised one and that the correct ones were on the shelf beside this one. Useful information that would have saved me a lot of time and embarrassment had he been at his post when I was actually shopping, only to find there were no more on the shelf and he had to fetch from the back of the store. I would have thought items on special should remain fully stocked on the shelves because people will be coming to look for these in particular. Eventually managed to turn a 10 minute shop into a 30 minute disaster and can frankly do without going back. Poor management leads to *********** staff and a general disinterest in their work is obvious and shameful. I worked in a supermarket for 8,5 years so I know it's not the most glamourous job in the world, but I NEVER allowed myself to sink to these poor levels of service and it's probably why I don't accept them. Until they stop behaving like work is a 'Game' I will continue to write these bad reviews!</p>
Best regards,
Best regards,
We confirm that the Store Manager made contact with you via mail as he is still trying to get hold of you telephonically.
Please call upon Devan Pillay if you experience a problem in store again and he will personally assist you.
Regards.
Rinba Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
We confirm that the Store Manager made contact with you via mail as he is still trying to get hold of you telephonically.
Please call upon Devan Pillay if you experience a problem in store again and he will personally assist you.
Regards.
Rinba Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
To show I'm not only a customer who complains and doesn't reply when things are set right. Mr Pillay at Game Clearwater did get in touch and apologise and say that the team were addressed regarding my complaint. He did also offer to assist if he could to set things right. On an unrelated request, Mr Pillay went out of his way to find a product I had been looking for for a long time and was able to have it delivered to the Clearwater branch for me to collect. Thank you Mr Pillay for restoring my faith in customer service at your store! I have been in a few times to thank you personally but will keep trying until you're available to see me.
To show I'm not only a customer who complains and doesn't reply when things are set right. Mr Pillay at Game Clearwater did get in touch and apologise and say that the team were addressed regarding my complaint. He did also offer to assist if he could to set things right. On an unrelated request, Mr Pillay went out of his way to find a product I had been looking for for a long time and was able to have it delivered to the Clearwater branch for me to collect. Thank you Mr Pillay for restoring my faith in customer service at your store! I have been in a few times to thank you personally but will keep trying until you're available to see me.
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