LS
Lisa S
1 reviews | Active since Jan 2019
11 Jul 2020, 15:25
Minimal assistance
Pathetic service from this staff, came to find out why my card was not working to wait for almost 3 hours for the only staff member that could do it because she was on a 2 hour lunch. Not even the manager could assist, why are the staff not trained in every department and why is there only one women who could do this?!
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Replies (1)
Game's replyOfficial
11 Jul 2020, 16:29 Good day,
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies. Your reference for this call is 590068
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided. Kindly allow up to 24 hours for further feedback.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies. Your reference for this call is 590068
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided. Kindly allow up to 24 hours for further feedback.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Best regards,
Game's reply11 Jul 2020, 16:29
Official
Good day,
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies. Your reference for this call is 590068
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided. Kindly allow up to 24 hours for further feedback.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies. Your reference for this call is 590068
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided. Kindly allow up to 24 hours for further feedback.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Best regards,