************* ****ming Game shoppers × Uber Eats

Every month, I make a huge purchase from Game Johannesburg City via Uber Eats and I never have any issues, until last month. I brought a number of stuff but 3 products were unavailable. The app allowed me to choose a replacement and my Shopper approved the replacements. Fast forward to the delivery and the 3 products are not in the bag. I immediately alert Uber for a refund but I'm only refunded for another issue because my shopper decided to mark the 3 products as included in the cart which means Uber thinks I received them. On top of that, 2 of the replacement products cost more than the original chosen products so obviously Uber would try and charge me for the added costs, which didn't go through becaue my card declined. This led to me having an unpaid order banner which restricted me from making any more orders. I tried letting Uber know that they were trying to charge me for products that I did not receive, but this didn't work. When I finally got a sensible chatbot agent, I was refunded the full amount but of course a huge chunk of it went to paying off the unpaid order. Even after sending the slip that comes in the bag from Game which showed that the products were not even scanned since they didn't appear in the till slip, Uber still refuses to refund me the rest of my money. A month later and I am still going back and forth with ai chatbots. So thank you to whatever shopper that was. In this economy, R256 is a lot of money, as a student, I could have gotten electricity, a braaipack or something tangible. But we will never know because you were rushing to God knows where and couldn't complete my order properly. It would have made a huge difference if I had at least gotten my products. I hope you make 10× over from your salary.