Microwave taken in for warranty claim yet no comm received

I purchased a microwave with an extended warranty about two years ago from the Game Cresta branch. In January this year still within the warranty period, my microwave stopped working. I called in explained that my microwave wasn’t working and that I had an extended warranty for it, and I was told to take my microwave to the nearest game store where they would assess it and issue out a brand new one once done.

On the 30th of January 2022, the microwave was brought in for assessment at the Game Jabulani mall branch where they said it would take two weeks to get back to me. We’re in April now and I’ve called the store over 10 times asking about the microwave yet all that’s happened was the people on the other end of the line transferring me from one person to the other or telling me that the person who deals with warranty issues is on lunch or at the toilet etc. My recent call was last week, my details were taken yet no one has gotten back to me. Game is seriously the worst to deal with as the staff doesn’t know what they are doing.