KM
Khanyie M
1 reviews | Active since Jan 2014
12 Apr 2024, 14:16
****mers and ****s!!
I ordered a fridge online, and waited a week and a half only to be told the fridge is out of stock and that they cancelled my order. They said refund was processed and it would reflect in 3-5 days (this was on the 4th April) today the 12th the money has still not been paid, did a follow up and I’m told AGAIN refund is now being processed and will be paid in 3-5 days. So the initial message there was no refund processed I waited for nothing? I want my money back NOW I’m not gonna keep waiting 5 days for nothing!!! Cause after waiting 5 days again I will be told same story!!
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Replies (3)KM
Khanyie M's updateReviewer Update
12 Apr 2024, 16:30I have waited the 5 days already, I can’t wait another 5 days that’s what I’m saying!!!
KM
Khanyie M's update12 Apr 2024, 16:30
Reviewer Update
I have waited the 5 days already, I can’t wait another 5 days that’s what I’m saying!!!
KM
Khanyie M's updateReviewer Update
13 Apr 2024, 10:10That is not an excuse!! Why was it only attended to on Friday whilst the order was cancelled the Friday before this one?? When you made me wait for a week you made me wait without my banking details? You said you’d pay back to the same account the money was taken from. Also, my bank always notifies me when there’s a payment loaded for a refund on my account and would say I will see it in about 3-5 days, the fact that my bank has not even notified me says you guys have not paid the money!! And that means the wait will be endless on my side. Send me to my nearest branch to go collect the cash!!
KM
Khanyie M's update13 Apr 2024, 10:10
Reviewer Update
That is not an excuse!! Why was it only attended to on Friday whilst the order was cancelled the Friday before this one?? When you made me wait for a week you made me wait without my banking details? You said you’d pay back to the same account the money was taken from. Also, my bank always notifies me when there’s a payment loaded for a refund on my account and would say I will see it in about 3-5 days, the fact that my bank has not even notified me says you guys have not paid the money!! And that means the wait will be endless on my side. Send me to my nearest branch to go collect the cash!!
Game's replyOfficial
13 Apr 2024, 10:46Since this was an online order, we are unable to direct it to your nearest store as we work with different systems. Also, we completely take accountability for the miscommunication on our end, leading you to expect the refund last week already and for that I cannot apologize enough. Rest assured, our team is working on it to your cash reflect within the week to come.
Game's reply13 Apr 2024, 10:46
Official
Since this was an online order, we are unable to direct it to your nearest store as we work with different systems. Also, we completely take accountability for the miscommunication on our end, leading you to expect the refund last week already and for that I cannot apologize enough. Rest assured, our team is working on it to your cash reflect within the week to come.