****med me & sold an old washing machine to me!

Bought a Bennett’s washing machine last year at Game Jabulani (Soweto) in less than 5 months it stopped working. Took it to the store beginning of December they booked it for repairs. I was called on the 3rd of January 2026 to fetch the machine. When I got home the machine is still not working. I told them I want a refund as the receipt for repairs states that if it’s not fixed within 21 days, I’ll be refunded. The store manager Petunia said she’ll write an email to the supplier. Toda they called & said there were no defects found on the machine. I have 2 questions: 1. Why wasn’t I told this the first time I brought the machine? 2. Why would they keep the machine for the whole month of January if it did have any defects?

Now they are being rude telling me I need to email the supplier myself as I won’t be refunded. Why does it have to be my problem to email the supplier when I bought from them directly? They were communicating with them all along now suddenly I have to do it myself?

If this is not sorted I’m going to report this matter to the CGSO clearly it’s daylight *******, since the machine is still under warranty.