MASS DISCOUNTERS - GAME DISGRACE!

For a big chain store, Game clearly thinks they are above the law and do not care about their customers in the slightest!

I placed an Order online at 00:44 Midnight on the 24th November 2019 for a Treadmill that Cost R6000-00 I then, my reason for choosing Game on top of the R6000-00 paid my R89-00 delivery.

Their promise on my email confirmation of my order in the second paragraph says and I quote " Our delivery promise is 7-10 working days..."

I was allocated a stock number (***1) but on day 10 (Business days) after calling since day seven as i had not gotten any feedback as to what was happening, after kicking up a fuss i eventually get an email from Thembile Gumede-Mkhwane - e Commerce Operations Co-ordinator on day 10 after I had to beg as to what was happening with my order I get told and I quote "we regret to have to inform you that your item will be arriving a week later than originally estimated at the time of your order"

Today is working day 14 (21 Normal days) that I still do not have my item, and when I call to find out what is happening with my order to at least get some feedback , I get told they will have to investigate my order as there is no stock - nevermind i was allocated a stock number on placing my order!!!! so this means that game SOLD MY ITEM ! THEY ARE IN POSSESSION OF MY R6089.00 EARNING INTEREST OVER THE LAST 21 DAYS AND I HAVE NOTHING!!!!!!!

They do not try and fix the problem, they are rude and arrogant over the phone and their "Service staff" specific mention to "Azar" who absolutely put the cherry on the top as to how rude he was did not help at all but be rude to me waste my time, waste my airtime, and Game is benefiting off my interest on my money!

I would greatly appreciate if Game could give me my order with my stock number that was allocated to me, also if they could reimburse my interest portion of my R6089.00 over however long this takes to sort the issue out as this is flippen disgusting! NEVER EVER EVER SUPPORT GAME OR MASS DISCOUNTER STORES FOR THAT MATTER!