Martin Hlanze not deserving to be Store Manager

If I could I would not even give that 1 star because the lack of service from Game management is appauling and patronizing. I reported an incident on the 15th of January complaining about the encounter I had with the store manager Martin Hlanze at Chris Hani Mall and instead of getting his superiors to attend to the matter I was called by his subordinates. At no point was I contacted by the Regional Manager or Divisional Manager. Game's lack of customer service is worse than ever, worst to be called by a subordinate is patronizing and very undermining to say the least.