1 reviews | Active since Oct 2012
Manager makes decisions on behalf of clients
I sent my pressure cooker at the Woodland store on 05/03/15. After 3 months they eventually called me to fetch it. when I arrived the items had not been repaired, apparently I rejected the charge of R250. I advised the lady that no1 discussed the charge with me n I have nt at all confirmed that I am not prepared to pay, she insist I did. <br> According to the manager, the system shows that they tried to phone me twice. When the did not reach me they made a decision that I will not pay n therefore return my items unfixed.<br> NO SMS nor E-mail was sent to me. No proof that the alternative number supp**** was called. The floor manager insist that if they call n cannot get hold of you at that moment, its their job to make a decision for u. How ridiculous! <br> We leave in an information age, there are a lot of platforms available to contact people but Game only uses telephone and have right to \think and decide"for their customers. The manger could not even apologise for making a wrong decision for me"
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
As per the telephone discussion the following:
You agreed that the item is out of guarantee. You did not wanted to pay a minimum deposit upfront for repair services and requested a quote first. The store could not get hold of you in a period of 7 days, so the repair agent rejected the Quote and charge the store a rejection fee, which you will not be liable for.
Game Woodlands do humbly apologize for the inconvenience caused.
The proposal of better communication procedures, such as WHATS APP, SMS, emails etc, will be proposed to our head office for consideration
The store will ask the repair agent to assist us in a quick way to resolve the repair of your item, and the store will communicate with you.
Thank you for helping GAME delivering better service in saving you money to live better.
Regards.
Rina Taute
Group Customer service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
As per the telephone discussion the following:
You agreed that the item is out of guarantee. You did not wanted to pay a minimum deposit upfront for repair services and requested a quote first. The store could not get hold of you in a period of 7 days, so the repair agent rejected the Quote and charge the store a rejection fee, which you will not be liable for.
Game Woodlands do humbly apologize for the inconvenience caused.
The proposal of better communication procedures, such as WHATS APP, SMS, emails etc, will be proposed to our head office for consideration
The store will ask the repair agent to assist us in a quick way to resolve the repair of your item, and the store will communicate with you.
Thank you for helping GAME delivering better service in saving you money to live better.
Regards.
Rina Taute
Group Customer service Advisor
***
Tel: ***73