Manager Keneth is practising poor customer service

<p>I have been a loyal customer of your stores for the past 5 years, I have time and again received great service at your game stores which is one of the main reasons I shop at your store. But to my surprise, on the date of 09 April, 2017, I was at the receiving end of some very poor service at your store in richardsbay.</p> <p>On the said date, I went to purchase a biycyle for my daughter for her 6th birthday, i was looking for the Raleigh 16" Rowdy , it was advertised on the net for R1099, so i was happy with that, Went i went to the store i noticed there was a display unit, that was already assembled and there was kids riding the unit, I asked for a new box, there was none, this was the last unit, so i called for Keneth, this man needs to be resend on how to deal with customers, i asked him if i can alteast get a small discount since this is the last unit, he smiled with sarcasim, saying it is already asembled, whilst taking to him, he left me and went to help another customer also looking for a bike, and that was also the last unit, he went out of his way to try and help her, After a good 10 minutes i was still waiting, he was looking for boxes, i got ****ed and i took the bike and went and paid the full price, R1099, becasue my child was getting sad. We got home and i noticed that the biyccyle chain was loose, there was no bicyly spanner, and all the parts was still loose, so my question to this useless manager Kenenth how was this assembled, he did not even take time to check, just left me to leave.</p> <p> </p> <p>I was appalled at such behavior, and have a good mind to take my business elsewhere as suggested. I hope you would look into the matter, and make sure such an incident is not repeated. Your company has been known to provide good services, and such events tarnish the company name, so please address this issue soon.</p> <p>Thank you for your co-operation. <br />Sincere Regards, </p> <p>Desivan Kisten</p> <p> ********** 812</p>