Manager conduct @ Game

Bought a side cutter/ trimmer this week at Game Alberton city. 5 minutes into using it it stopped working. I went on Saturday to return it and get another machine. The manager on duty refused to come authorize the transaction she didn't even come to see what the issue was. Firstly that is disrespectful because I drove from my house using my fuel and be treated as if I was asking for a handout by a person that is supposed to be the upholds of Game standards. That left me wondering if Game has so much money that my hard earned cash means nothing to them when businesses are closing down because of the pandemic. It's one thing to say there is no manager on duty but for a manager to be on duty but blatantly refuse to address a paying customer is another level of disrespect.