Management incompetence and poor customer serviceEmail

I visited Beacon Bay branch 9 May 2020 to purchase Ariel 4 kg washing powder that I saw at a shelf price of R102 earlier in the week. The price tag was not on the shelf this morning so I enquired from a supervisor if the price is still the same, she took out a photocopied leaflet with pictures of Ariel products which did not show the 4kg at the price of R102, but that 2 x 3kg packs for R160 is now on special. I took 2 packs and stood a considerable time in the social distancing queue. Upon reaching the cashier the price was not R160 but now more expensive. It took another odd 15 minutes of supervisors and managers to try and figure out what the problem is, eventually they figured out that the two packets is not the same, at this point and after being exposed to the risks of covid19 by your staff not adhering to any social distancing rules, I told them to cancel the transaction and left the store.

I returned an hour or so later to purchase a 50l urn I saw earlier at the price of R1499 on the shelf, stood again for a considerable time in the social distancing queue to enter the shop, I took a trolley and loaded the box, proceeded to the check out counter and stood again for a considerable time in tbe social distancing check out queue. At the teller the price was now R1699....

Again the whole process of going back to the shelf to verify the price, supervisors and managers breaking all social distancing rules before I could now pay and leave the store. I requested to speak to the manager of the store to enlighten him about my total dissatisfaction with the pricing and the behaviour of his store staff, by this time I was now quite dissatisfied having to suffer the same poor service and risks of non adherence to social distancing rules of the staff in a matter of less than 2 hours.

A certain Paul Johnson introduced himself to me as the store manager and asked what the problem was, I started to explain my dissatisfaction and irritation to him, at a point he started to try and educate me about what he percieved as me using using foul language in his opinion instead of listening to the complaint about the store pricing problems, the total incompetence of his staff and breaking all social distancing rules.... Absolute zero competence and willingness to provide customer service... I suggest that your American CEO of the Massmart group and the Game Stores senior management take a serious look at doing business in South Africa with poorly trained and *********** staff, if you cannot do business in a professional manner close up shop here and go back to the USA..

If you are interested to continue doing business here, you can investigate this incident, take the required remedial action and post a reply on this website, otherwise, accept the increasing low ratings of Game as an operation, I will come and cheer when another Game close down!!