VP
Vilanthran P
1 reviews | Active since Feb 2011
09 Jun 2025, 19:11
Management do not care about customers, treat people with disdain.
Game management has not contacted me re: my complaint. They close a complaint when it has not been resolved. It just proves that Game is not serious about customer service. You do not find staff on the floor to assist. Very unfriendly, unprofessional and dont care a **** atitude. They do not know how to handle complaints properly.
Helpful (0)
Replies (5)0
Replies (5)
Game's replyOfficial
17 Jun 2025, 11:02Hi Vilanthran, thanks for getting in touch. I am genuinely sorry to hear about your recent experience with our customer service and I apologize if our responses have caused you any frustration. Please be assured that your message has been escalated to our management team for in-depth review. We commit to re-evaluating your issue and will ensure to get back to you promptly. I'd like to thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve. Please feel free to reach out to us directly with any further comments, concerns, or suggestions you wish to share. We value your input and want to make sure we meet your expectations.
Game's reply17 Jun 2025, 11:02
Official
Hi Vilanthran, thanks for getting in touch. I am genuinely sorry to hear about your recent experience with our customer service and I apologize if our responses have caused you any frustration. Please be assured that your message has been escalated to our management team for in-depth review. We commit to re-evaluating your issue and will ensure to get back to you promptly. I'd like to thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve. Please feel free to reach out to us directly with any further comments, concerns, or suggestions you wish to share. We value your input and want to make sure we meet your expectations.
VP
Vilanthran P's updateReviewer Update
23 Jun 2025, 10:51Management still does not bother to get back to customers. No complaint resolution process in place.
Senior management do not care about customer care. My complaint has not been been resolved.
Senior management do not care about customer care. My complaint has not been been resolved.
VP
Vilanthran P's update23 Jun 2025, 10:51
Reviewer Update
Management still does not bother to get back to customers. No complaint resolution process in place.
Senior management do not care about customer care. My complaint has not been been resolved.
Senior management do not care about customer care. My complaint has not been been resolved.
Game's replyOfficial
15 Jul 2025, 16:40Hi Vilanthran, Apologies for the delay. A senior agent has called you can will request a senior manager contact you.
Game's reply15 Jul 2025, 16:40
Official
Hi Vilanthran, Apologies for the delay. A senior agent has called you can will request a senior manager contact you.
VP
Vilanthran P's updateReviewer Update
15 Jul 2025, 21:41This complaint is over two month and no senior manager has contacted me to date. Promises are made but nothing happens. Therefore Game does not have a complint procedure in resoving complaints and do not care a **** for their customers. Yet customers are the ones pay theor salaries. No contact details for head office pr regional office and only call centre details where people do not have customer skills.
VP
Vilanthran P's update15 Jul 2025, 21:41
Reviewer Update
This complaint is over two month and no senior manager has contacted me to date. Promises are made but nothing happens. Therefore Game does not have a complint procedure in resoving complaints and do not care a **** for their customers. Yet customers are the ones pay theor salaries. No contact details for head office pr regional office and only call centre details where people do not have customer skills.
Game's replyOfficial
16 Jul 2025, 15:34Hi Vilanthran, Thank you for coming back to us. Your query was escalated to our Customer Experience Team at head office, and they've tried calling you, without success. Kindly provide an alternative number they can reach you on.
Game's reply16 Jul 2025, 15:34
Official
Hi Vilanthran, Thank you for coming back to us. Your query was escalated to our Customer Experience Team at head office, and they've tried calling you, without success. Kindly provide an alternative number they can reach you on.