Malfunctioning washing machine

Bought a washing machine from Game in Southgate. And unfortunately misplaced the receipt. Months passed and all of the sudden when I used this machine little or no water came in. When I went to Game for assistance since this machine is under warranty, they requested proof of purchase and the date of when it was purchased. I showed my bank statement since the purchase was through a card payment.

They told me they would call the head office to get the reference number so they can book my machine for repairs. For weeks waiting for their call eventually I go back to the store to get an update. It is then that I was told they could not find the reference and there was nothing they can do to assist me even though the was proof of purchase hence the the reason they did not call me.

I'm now stuck with a new machine that does not function. I'm really disappointed with Game and the service I received and will never buy my appliances again.