Making promises you cannot keep is a bad look on your brand

I ordered my Tv last week the 15th of August, i received an sms on the 16th at 6 o’clock in the evening stating that my order was on the way to be delivered. That looked suspicious to me so i clicked on the link provided to trace the order to my suprise the driver had indicated that they contacted me several time to no avail but i had not received anything from them.

Saturday morning around 11am they tried calling me i missed their call, then later a Jacqueline from Game carnival mall sent me an email stating that they were trying ti get a hold of me. I quickly responded and apologised and i explained that i was in the shower when they called. The lady by the name of Sindi called me and explained that they were experiencing problems with their drivers. As somebody who works at customer service i understood and had agreed that they can deliver on sunday instead. Guess what Sunday came a guy called and promised to bring my Tv i put everything on hold for the day and wow no one showed up. Monday same thing, Today is Tuesday and am still waiting for the delivery. No communication from the driver or the store.

Now all i want is my money back so i can go to a store who will appreciate the support because Game does not