Make a elderly lady wait, disappointed

Dear Game Store Paarl,

My mother Lay-byed a swimming pool last year for her grandson. When she came to the store in Paarl in the week before Christmas the sold the Lay-byed item.

Since then nobody from the shop has contact my mother, she has to go to them and still nothing. This is a disgrace that you let a over 60year old women come to the shop over and over again. You don't even make a plan to communicate to her.

It has been several weeks, I can't even explain the disappoint that I'm feeling, the whole thing is putting stress on my mother because she had to explain to her grandson that he doesn't have a prezzie for Christmas.

I expect the delivery of this item as soon as possible and you can give my mother a gift for all the stress you out her through.

All this is utterly disappointed