Major crack on my Defy fridge

Hello. I purchased a side by side Defy fridge from Game Gateway, for my mother. A year later the top of the fridge had a crack. I went to the store with the complaint and after a long process, the cracked fridge was replaced with a new fridge .A year or two later the fridge is now splitting at the of the bottom. I then contacted Game Gateway again. A defy technician was sent to check the fridge. He took the serial number from the back of the fridge and said he will check with Defy and get back to me. I contacted the Game Gateway store numerous times and the department manager said Defy had still not given them feedback regarding my fridge. I have been waiting for a response from the store and Defy for a long time. This is frustrating and I am disappointed by their customer service.I am not willing to go and start the process again considering Game and Defy are reputable companies. I don't have transport either to continue to go to Gateway and complain, as I reside in Chatsworth. Can you please help me resolve this issue. I would highly appreciate it.