ZP
Zanalee P

1 reviews | Active since Dec 2023

04 Dec 2023, 08:49

MAFIKENG GAME STORE!! TERRIBLE SERVICE!!!!

Mafikeng Game store Management really need some training on store management, customer service and conflict management together with the staff. There is a saying that is so evident "Something rots from the Head down" so if management is *********** the staff also becomes a problem and we as the customers are the ones who suffer. One should always hesitate going there because to shop there you should prepare yourself mentally since prices are always wrong, but staff and management feel it's right to let customers run around to check prices

Mafikeng Game Store manager willingly told me to put my items of +- R1500 down because he was not willing to account for an items place under a wrong price tag.

I'm utterly disappointed at the service received today.

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Replies (3)
Game
Game's reply04 Dec 2023, 11:46
Official
Hi Zanalee, thank you for reaching out. We're sorry, for the service you received. This is not the experience we want you to have. We have escalated this query as well as your Facebook post and you will be contacted. 
ZP
Zanalee P's update06 Dec 2023, 00:24
Reviewer Update
Thank you for your prompt response. I will be waiting on the feedback.
Game
Game's reply08 Dec 2023, 11:45
Official
Hi Zanalee, your query was escalated to our complaints team, and they will be in touch with you.