WC
Wade C

1 reviews | Active since Nov 2014

08 Jul 2015, 10:40

\Made to order"blinds cut incorrect size"""

I ordered my Aluminium Venetian blinds by supplying Game with the correct measurements for each window. I specifically double checked all sizes and wrote it down for the Blinds department. The lady said they would be ready in 5 days. I then paid. I received an sms to collect the blinds. Yesterday I had the blinds installed. Upon installation one of the sizes were 1000mm in length. I specifically ordered 1195mm. How could there be such a huge discrepancy? Even the on the box I received from Game it states 1195mm. How is this possible? I had to pay an installer to come and fit these blinds. This is a major inconvenience and clear negligence displayed by Game.

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Replies (1)
Game
Game's reply08 Jul 2015, 16:23
Official
Hello MrWAC,

We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.

The Regional Manager of Decorland contacted you to advise that they will replace the item at their cost.

We thank you for shopping at Game.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73