Lousy sustomer service at Menlyn Game store

After visiting the Menlyn Game branch (Wednesday 31 Oct) after having seen an adverti*****t on their website, the chairs weren't in stock. One of there employees hesitated to help us. He simply told us that what was on display, was all they had in stock. We then contacted their Enquiry Department, and found out that they DO have these chairs. So we visited them again the following day (Thursday 1st November) and having said this to them, two employees, which will remain anonymous, pretended to be surprised by this information. They checked "the back of the warehouse" and came back saying that they actually don't have in stock, but offered to get us the chairs from their main warehouse. We gave them the correct product number, and they promised to have the chairs in 2 working days, and to let us know the moment that it arrives. Obviously, that never happened. We spoke to a consultant at their head office, and explained it to him, he also promised to resolve the issue and update us on any new developments. This too didn't happen. So we attempted one last time the next day (Saturday 3rd November). They apparently got hold of the chairs and after waiting 15 minutes for them to get it, they arived with 4 chairs, but 3 of them were the wrong chairs. Out of pure frustration we just left it all behind. Please could someone try and figure out why their customer service is such a mess?