lots of hassles when your item is faulty

I bought a Trimtech lawnmower on 24 Nov that was on an online-only special and it was delivered on the 25th. On the 26th I took it out of the box and IMMEDIATELY the start button wouldn't press. After numerous attempts, the button finally started to press as it should. I started to cut a piece of grass and the machine died 4 times by itself in a matter of 5-10 minutes and it wouldn't start each time when I tried restarting it after each time it died on me. I decided I'm not going to use it any further. I cleaned it and put it back into its box with all its packaging because clearly, it was defective right out of the box from new.

I phoned customer support right away (the 26th) and spoke to MANELISI MZONDO, who told me he would send me an email to which I should reply with all the details of the machine proof of purchase etc and then someone would call me back. I rep**** with all the info in the email but no one has called me back and I also got no reply after my email.

Since then I've called twice again to ask what is happening, is a courier fetching it or should I return it to the store or what because i need a machine ASAP Today I phoned again and the lady told me I couldn't return it to the store because it was bought online and that I should just wait until someone eventually calls me to tell me what the next step is. She also told me it would need to go for assessment and this after I told her it was defective from right out of the box even before it was ever used. I did get a tracking number from this agent today atleast AWB: # WUM-ORZV7G

I think this is terrible service and this is why I buy stuff 99% of the time from Takealot because there you have zero of these issues. They would have picked up the faulty item and sent me a replacement already by now. In the meantime my garden looks like s@#! because I can't cut my lawn. I doubt I will buy from Game again anytime soon