JK
Johannes K
1 reviews | Active since Oct 2014
18 Aug 2026, 23:25
Lost stock no feedback Game
Good Day as below mentioned order i have ordered 3x USN phedra cut xt lipo R597 for the reason that I qualify for free delivery.
However receiving the box at 11:52 on the 18 of August 2026. I paid the full amount of R597. From my fnb account.
I only received 1 item. Were are the other 2 ? When I log a email or a complaint it gets clossed with no feedback no explanation 3 xR597.00 this is unacceptable in taking R400! That is due back to me Johannes Kruger
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Game's replyOfficial
19 Aug 2026, 09:56Hi Johannes,
Thank you for reaching out to us.
Please accept our sincerest apologies for the inconvenience caused by the missing item and for the experience you have had with Game.
This is not the level of service we strive to provide. We value our customers and want every interaction with our brand to leave them feeling satisfied and appreciated.
As discussed during our telephonic conversation, your matter has been escalated to our Complaints Team, who are currently investigating and handling the issue.
Once feedback has been received, we will contact you with an update.
We sincerely apologize once again for the inconvenience and frustration caused by this experience with your order.
Kind regards,
The Game Social Media Team
Thank you for reaching out to us.
Please accept our sincerest apologies for the inconvenience caused by the missing item and for the experience you have had with Game.
This is not the level of service we strive to provide. We value our customers and want every interaction with our brand to leave them feeling satisfied and appreciated.
As discussed during our telephonic conversation, your matter has been escalated to our Complaints Team, who are currently investigating and handling the issue.
Once feedback has been received, we will contact you with an update.
We sincerely apologize once again for the inconvenience and frustration caused by this experience with your order.
Kind regards,
The Game Social Media Team
Best regards,
Game's reply19 Aug 2026, 09:56
Official
Hi Johannes,
Thank you for reaching out to us.
Please accept our sincerest apologies for the inconvenience caused by the missing item and for the experience you have had with Game.
This is not the level of service we strive to provide. We value our customers and want every interaction with our brand to leave them feeling satisfied and appreciated.
As discussed during our telephonic conversation, your matter has been escalated to our Complaints Team, who are currently investigating and handling the issue.
Once feedback has been received, we will contact you with an update.
We sincerely apologize once again for the inconvenience and frustration caused by this experience with your order.
Kind regards,
The Game Social Media Team
Thank you for reaching out to us.
Please accept our sincerest apologies for the inconvenience caused by the missing item and for the experience you have had with Game.
This is not the level of service we strive to provide. We value our customers and want every interaction with our brand to leave them feeling satisfied and appreciated.
As discussed during our telephonic conversation, your matter has been escalated to our Complaints Team, who are currently investigating and handling the issue.
Once feedback has been received, we will contact you with an update.
We sincerely apologize once again for the inconvenience and frustration caused by this experience with your order.
Kind regards,
The Game Social Media Team
Best regards,