Lost parcel

Hi

on Wed Apr 22 12:46:52, I purchased a ****gy plush 120*180 CHARCOAL with Game online. I received an email on May 19, 2020, 12:56 PM confirming that I have received my parcel, I rep**** to the mail and contacted Game online to inform them that I had not received the parcel and I was told to contact Dawn Wing to track my parcel.

I contacted Dawn wing and they kept saying they will follow up and contact me back, which was not done and I continued to call but I was not getting any joy from the consultants. I emailed Game online a several times but I did not get any response, even their phone was not going through.

On 1 June 2020, I received a call from one of Dawn wings consultants asking me if I leave in a complex and she informed me that their driver had delivered the parcel to the security officer at my complex on 20 Wednesday 2020 but their online system had not updated because they had a problem with their scanning devices, which I didn't understand. I investigated with the security officer that was on shift on the alleged day of delivery at my complex, the officer denied such. I viewed the CCTV footage for the day of the alleged delivery and it shows that the driver never came to my complex.

I decided to visit the Dawn wing branch in Isando on 02 June 2020 to find out what's happening but I was disappointed as I had to talk to the security officers at the gate and no one from Dawn wing would come to see me and assist with the problem. Upon engagement with the officers, the driver's supervisor (Alfred) was informed about the matter and he confirmed that he had received an email about my complaint but he refused to come and talk to me, saying that there is nothing he can do to assist me as the driver (Alfred) that delivered the parcel was on sick leave and I must come back on Thursday morning. I went back this morning but again The supervisor (Alfred) refused to come to see me and informed the security officer that the driver(Evens) is still not back and that he was involved in a car accident, I must come back on Monday. he also said, there's nothing he can do until the driver returns to work.

I would like to know, until such time that the driver is back at work, am I supposed to wait and then use my petrol again to go to Dawn wing where I only talk to the security officers, my parcel is no where to be found and Game and Dawn wing seems not to care and this is left on my hands to find the driver and my parcel. I'm disappointed.