Long wait at reciever

<p>I bought my sleeper couche earlier this morning around 9 and promised to fetch it later as I wanted to attend to my other things. I went back 2 hours later around 11am to fetch my furniture with the cab as advised my slip was then taken and looked at and I was told to wait at reciever for receiving. I waited there for more than 30 minutes without anybody getting back to me until I saw the very same guy who was helping me helping other customers I went to him irritated because my cab had abandoned as he is running a business himself and told me to pay 50% of our agreed payment of which I did.he still told me to wait with no one willing to help me. Until he showed up after 15 minutes with my furniture only to find out that my furniture cannot be released as it was not captured on the system and I had to wait for that. I asked to speak to a superior I went back to the store to complain and ask for my slip back as I was not willing to wait any further, the guy that I spoke to told him that he now has to provide me free delivery as my cab has abandoned me, hiso words 'that will not be done'. I then had to fetch my slip at reciever only to be told again that they busy making a phonecall, security guy just stood there laughing at me.No one apologised for any inconvenience caused. My furniture is still at the store and now I have to hire a cab again at my cost to fetch my furniture. I do not expect special treatment but i feel belittled because I am a tiny person and no one expects me to take this any further. </p>