RJ
Redeemed J
1 reviews | Active since Feb 2020
02 Jul 2025, 08:57
Long queue
I would like to lodge a complaint for standing in long queue at Game Lebowakgomo. I told the manager about it and he said his staff is on sick leave.
We can't be standing in queue for an hour and half.
I particularly stopped shopping here the time that the store was selling groceries and now you have made it a grocery store again but the queue is unreasonably slow with only three tills open. Seemingly that is how the store operates. It was not the only time.
Please improve your level of service.
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Replies (3)0
Replies (3)
Game's replyOfficial
02 Jul 2025, 11:44Hi Redeemed, thanks for getting in touch. We are truly sorry for the unsatisfactory service you received at at Game Lebowakgomo. It is certainly not the level of service we strive to provide to our valued customers like you. We understand how frustrating it can be to have only three cashiers available while the line gets longer. Please know that we take your feedback very seriously and we will immediately escalate your complaint to the store management to ensure that this issue does not recur. Thank you for bringing this matter to our attention. We truly appreciate your patience and understanding in this matter.
Best regards,
Game's reply02 Jul 2025, 11:44
Official
Hi Redeemed, thanks for getting in touch. We are truly sorry for the unsatisfactory service you received at at Game Lebowakgomo. It is certainly not the level of service we strive to provide to our valued customers like you. We understand how frustrating it can be to have only three cashiers available while the line gets longer. Please know that we take your feedback very seriously and we will immediately escalate your complaint to the store management to ensure that this issue does not recur. Thank you for bringing this matter to our attention. We truly appreciate your patience and understanding in this matter.
Best regards,
RJ
Redeemed J's updateReviewer Update
02 Jul 2025, 11:51There store manager said he does not have a solution. Escalating it to him would be futile
RJ
Redeemed J's update02 Jul 2025, 11:51
Reviewer Update
There store manager said he does not have a solution. Escalating it to him would be futile
Game's replyOfficial
03 Jul 2025, 08:15Hi Redeemed, I'm truly sorry for the long wait times in our store, and I regret that management is unable to do much to address the situation. However, we will make sure to have adequate staffing to handle the busy areas.
Best regards,
Game's reply03 Jul 2025, 08:15
Official
Hi Redeemed, I'm truly sorry for the long wait times in our store, and I regret that management is unable to do much to address the situation. However, we will make sure to have adequate staffing to handle the busy areas.
Best regards,