Logik 3 Panel Gas Heater

<p>On Tuesday 14, from 2016, my parents bought Logik 3 Panel Gas Heater, from Game in Waterfall Mall Rustenburg. After going through the manual and doing exactly what it said, we discovered that the heater was faulty. The ignitor only spitting fire and didn't hold the fire. Sa****ay, 18 2016 we return the heater to the Game store in Rustenburg (town) to be exchanged. My father spoke to a cashier who refused to exchange the heater, he put her on the phone, she told me about the email they received from the supplier.</p> <p>She referred me to the "manager" (my father had to call me again to speak to the "manager") Mr Malesela, who told me that he can't exchange nor refund us(cause at that time I was asking for a refund if they can't exchange) because the received an email from Logik that said they shouldn't refund customers, they should take the heater back to them for assessment and the customer will get it back after 8-21 days. I asked him about the return policy that Game has, and he said I should bring it to him because he received an email.</p> <p> </p> <p><br />After we spoke on the phone, he goes and tells my father I said he must take the hater for assessment. We just want a refund from Game cause the return policy says I can get a refund or exchange if I have a slip and its within 30 days.</p>