CP
Carla P
1 reviews | Active since Mar 2015
07 Mar 2015, 09:02
Little One Car Seat
On Friday 27 February 2015 I walked into the store, straight to baby department, to get a new car seat. The chosen seat was little one, and immediately identified on the shelf, however no stock visible nor a sales team member. I saw a more senior member walk down the aisle and approached her, asking assistance, I got a very clear \No"and pointing to the responsible sales lady said \""She must\"". This person was busy with another customer. I thanked the senior member for her unwillingness to assist and moved towards the responsible. When I eventually got her attention"
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Game's replyOfficial
08 Mar 2015, 12:26Hello Carlapotgieter,
We acknowledge receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Senior management will be in contact to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Senior management will be in contact to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply08 Mar 2015, 12:26
Official
Hello Carlapotgieter,
We acknowledge receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Senior management will be in contact to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Senior management will be in contact to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73