PJ
Palesa J

1 reviews | Active since Apr 2015

15 Jan 2021, 18:00

Lies to by game managers and game

I was at game pavilion trying to purchase a smeg blender on a sale clearance advert they had for all Dion items. The advert clearly indicates the items are for sale while stocks last. I had purchased the same blender before as a Christmas gift and manager Stanley Cele had confirmed that they know of the add as its all Dion stock. Today manager Sharithna Bajnath refused to give me the item. She **** and stated its new stock, when i asked to see the receiving stock invoice she refused. She then said she was calling her manager and fed him a lie as well of receiving stock. I asked to speak to the manager and she refused and hung up the phone. I have an advert which clearly indicates games promise but yet ge has managers who deprive customers of their rights. I call head office spoke to Roseline who indicated she could not help but would escalate the matter to her regional manager who she didn't know her name or details. Dissappointed at the store

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Replies (1)
Game
Game's reply16 Jan 2021, 09:23
Official
 Hello Palesa

Thank you for getting in touch.

We're terribly sorry to read about your experience, we have escalated the matter for you and will stay in touch to assist as best we can.  If you have any further concerns do not hesitate to let us know.

Regards

Ralton

Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za