1 reviews | Active since Mar 2016
<p>On the 29th March '16, upon purchasing a laptop at a Game store, in Johannesburg CBD, a floor consultant proceeeded to afford us Insurance for the device. We took the insurance deal on the basis that 6 months within paying the premuims, Game would afford us a new device as part of the insurance deal.</p> <p> </p> <p>6 months down the line, upon calling the Insurance representatives for Game, to enquire about the process surrounding the new device, we are bluntly informed that we have been taken for a RIDE AND THAT NO SUCH DEAL EXISTS.</p> <p> </p> <p>This is both unfortunate and unacceptable, as we were a SOLD A LIE BY A REPRESENTATIVE OF THE GAME BRAND.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
We acknowledge receipt of your complaint with reference ***2 and apologise for any inconvenience caused.
This matter will be investigated by Senior Management where after they will contact you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***2 and apologise for any inconvenience caused.
This matter will be investigated by Senior Management where after they will contact you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
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