*****! ''Your Order *** has been Refunded'' 16 days later...

I got a notification that my money would be refunded on the 26th October 2018 and still nothing. 18 days later... Nothing

''Your Order ********** 83 has been Refunded''

I am tried and exhausted with this matter. Im going to be going through the process as per the SACPA...

The South African Consumer Protection Act, No 68 of 2008 was signed on 24 April 2009 and the purpose of the Act is to protect the interests of all consumers, ensure accessible, transparent and efficient redress for consumers who are subjected to abuse or exploitation in the marketplace and also to give effect to internationally recognised consumer rights. The Consumer protection Act define a consumer as any person to whom goods and services are marketed, who is a user of the supplier’s goods, enters into a transaction with the supplier or service provider of any services and products.

As a consumer you have certain rights and you must know your rights and consumers should be aware that they are entitled to enforce their rights. The consumer protection act and the Bill of Rights allow consumer certain rights and these include the following:

Right to privacy. Right to choose your product. Right to fair and honest dealing. Right to disclosure of information. Right to fair and responsible marketing. Right to accountability by suppliers. Right to fair value, good quality and safety. Right to fair, just and reasonable terms and conditions. Right to Equality in the consumer market and protection against discriminatory marketing