***** who promise feedback and close cases

They have displayed 8 very strong ethics on their website all 8 of them have been proved false by their staff. I have complained to them even emailed head office proof of payment and pamphlet as overcharge. I was contacted by their sales manager after my complaint. He requested me to come in store. To sort out a problem they could not sort out the day I wasted an more than an hour in their store trying to sort a matter where they have ****ed me up, and it was not resolved. I advised them to provide me with my refund and bank charges petrol to go from my house to their stupid store again movie tickets(which I bought) for the movie I missed last Sunday. Now I want the airtime I have spent in calling them. And I will now report this to the consumer Umbudsman who has a big logo that they recommend GAME, Unilever and coke. To-date I have not received any feedback. Is the store manager still unavailable? Is there someone competent enough in that stupid store. Or they should just closed down and open a shop where no one cares. Why do I have to do the run around and waste my time trying to sort out their ****** mess. I have made it easier. ******** *******s.