***** WHO DONT WANT TO RETURN MY MONEY FOR DELIVERING A DEFECTIVE FRIDGE

I have had the most disgusting service from Game online , I bought a Hisense Fridge on the 21/08/2020 and was only delivered on the 02/09/2020 which I was not too worried about as I had just moved to Jhb Upon delivery of the fridge i opened and realised that the top door wasn't closing. I immediately called Game they asked for pictures which i have sent immediately and was told not to use the fridge . Nevertheless that i had bought groceries which needed to refrigerated . I have calling them everyday on a regular basis and emailing with no response to my mails and they keep telling me that they will send out someone in 2 WEEKS TIME ,SO I AM SUPPOSED TO SIT FOR 2 WEEKS WITH NO FRIDGE . I asked for a REFUND WHICH THEY DECLINED TO , I asked for a replacement WHICH THEY ALSO DECLINED TO DO . I have since been sitting with NO FRIDGE AND NO REFUND FOR 3 WEEKS NOW AND STILL NO ONE HAS BEEN TO UPLIFT, INSPECT OR REPLACE THE FRIDGE This is utterly disgusting service from such a reputable establishment how can someone in this day and age be expected to sit no fridge , all of my food is rotten and having to live on takeaways AS GAME REFUSES TO GIVE ME MY MONEY. I WILL NEVER USE THIS STORE AND WILL ADVISE EVERYONE NEVER TO SHOP AT GAME ONLINE AS THEIR SERVICE IS UTTERLY DISGUSTING. I HAVE STAYED AT NIGHT BECAUSE OF THEM NOT KNOWING WHAT AM I GOING TO DO. TILL THIS DAY THE 18/09/2020 IM STILL SITTING WITH A BROKEN FRIDGE WHICH THEY REFUSE TO PICK AND REFUSE TO GIVE ME A REFUND. DUE TO A FACTORY FAULT I MUST NOW SIT AND SUFFER UTTERLY DISGUSTED AND HUMILIATED BY GAME

29 September 2020 I AM STILL BEING IGNORED BY GAME , they called after I had written this review and **** to me and told me that the Fridge would be collected on the 21/09/2020 , till this day over a week later it has still not be collected

My email are been ignored and I'm also being ignored by the guy who is supposedly handling my case . They refuse to respond to me to advise when the collection will be and refuse to give me back money and I get **** to when I call the customer services AND NO ONE EVER CALLS ME BACK

I WANT MY MONEY BACK !!!!!!! Such ***** absolutely PATHETIC SERVICE, I REGRET THE DAY I ORDERED FROM THIS PLACE

05 September 2020

I am still being ignored by Game the person who is supposed to be helping me all along is Dane who is utterly useless and a **** I took leave on the 2/10/2020 as they were supposedly on their way to collect and never pitched the inconvenience and waste of my time , when trying to get in touch with Dane , my emails and calls are being ignored still

I WILLL NEVER BUY FROM GAME ONLINE EVER AGAIN !!!!!! I WANT MY MONEY BACK YOU !!!! I WILL KEEP WRITING AND EMAILING UNTIL I GET MY MONEY I WILL GET THE OMBUDSMAN INVOLVED NOW AS IM SICK AND TIRED OF BEEN MADE A FOOL OF BY GAME , OVER A MONTH A PURCHASE THAT I MADE IN AUGUST AND STILL THEY DON’T WANT OT GIVE ME MY MONEY BACK