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mariam I

1 reviews | Active since Aug 2011

29 Dec 2020, 13:21

****, dishonest false info and passing the buck. Racial profiling.

Tried buying a laptop on special it was a clearance sale I was not able to add it to my basket. I email their webadmin for assistance. I was advised this morning that it's only available at stores and while stocks last as it's being discontinued buy Game. I do everything online because of covid and I am sick. So I risk it an go to the store just to be told online has no idea what they are talking about. The manager on duty refuse to assist me as I got racially profiled and was basically told anyone could rock up with an email an implying that I'm a ****. When Michael assisted and confirmed email was real they would not discount the product. Even after producing emails. I was told they never received any communication from the regional office and that the online employees are still drunk and gave me the wrong info. I drove all over the place to find stock. Somerset has stock but refuses to even deal with my complaint. I have requested email address for formal complaints, ombudsman details. Compliance officer details which they refused. Ask Tshepo what his surname was and he told me he was unable to provide me with these datails. As per company policy.

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