RR
Ruth R

1 reviews | Active since Apr 2014

10 Jul 2015, 14:22

LG 42inch Plasma_Guarentee

In February 2012 We purchased our LG 42 INCH Plasma from Game Menlyn. <br> <br> During this past month while watching TV the TV decided that it didn't want to work any more, it just switched off and doesn't want to go on. <br> <br> I contacted Game Menlyn and they advised me that all LG tv's only have a guarantee of 2 Years, how convenient isn't it! We have our TV now for 2 years and 4 Months and it decides to pack up and our guarantee isn't valid anymore. This is complete nonsense. <br> <br> The consultant asked me if we were not presented to take out a extended guarantee with our TV since all sales persons that sell tv's should present this to there customers. Well in our case, NO. I guess he just wanted to get it over and done with. <br> <br> Now we have no other option but to forget about the R5000 loss of a tv. <br> <br> I am completely disgusted in the service that we received when purchasing the TV and that the sales person didn't inform us accordingly. <br> <br> Also how can a LG TV last for 2 years and decide to pack up after that period, no wonder there is only a two year guarantee. <br>

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Replies (1)
Game
Game's reply11 Jul 2015, 12:34
Official
Hello Rinks,

We acknowledge receipt of your complaint with reference *** and apologize for any inconvenience caused.

As discussed with management this TV is out of guarantee and therefore there might be a charge for the repair.

Kindly take the item to the store so that the process can be started. We look forward to assist you.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73