Letter of Complaint

Good afternoon I trust this email finds you well , I am sending this emails with hopes to get assistance.

My name is Maki Matsemela. The first week of June I went to purchase a laptop/tablet for my daughter from the Game store at Evaton Mall, Vaal . It is so unfortunate that the tablet shut down within two weeks of purchase , so as a customer I followed the rules & regulations so I took the product back in store, and we received assistance whereas they told us that the product will be ready for collection within 3 weeks and if that is not the case then they would call us to get a refund . I went today (21-07-2020) and upon arrival I showed them the documents they gave me and told them I’m here to pick the product. They then told me they can’t help me because of the pandemic we’re in. I believe as a customer that is not my problem for they said it’ll be ready in 3 weeks . Today my daughter is having difficulties with writing her assignments and exams . I then told them to remove the T&Cs they have going currently on their wall and explain to consumers that the repairing products will take much longer and that’s when they told me they cannot do that & cannot assist me . I would like refund of my money so I can get a brand new laptop for my daughter .

Kind regards Maki Matsemela