Let's conclude and not waste anymore of my time

Wrote a review a few weeks ago , did get a response from Game via telephone. Was sent an email which I needed to respond to but for some reason cannot respond to . Called them on Monday 17th August to follow up and was told by 14h00 they will call me back , I'm still waiting for the call from them . Even though I have email and telephone proof of all my discussion's to this problem they seem to have nothing on their side , maybe it's an easier defence than actually admitting. Can they just send the correct item that I paid for to Game Greenstone or Eastgate , and this can be over...at my expense running up and down , calling and begging them to conclude this is that too much to ask ?