Leaking Washing Machine
<p>I bought a washing Machine from Game (Cresta) on Friday 28/07/2017. First of all, I had to call the store a couple of time for my machine to be delivered. I spoke to 4 people: Noria, Wiseman, Petrus & Masilo. 1 of the man dropped the phone on me TWICE when I asked him to please find out for me where the couriers are since I couldn't wait all day for a washing machine as I had things to do. Eventually, my machine got delivered just before 6pm that day, after waiting all day for the apparent sms from the couriers. As I'm connecting the machine, the water supply pipe is leaking. I call Game so I can return it & I'm told that an assessor has to come 1st. MIND YOU I HAVE TO WAIT (PROBABLY FOR DAYS) BEFORE THAT ASSESSOR COMES. WHAT AN INCONVENIENCE FOR AN APPLIANCE THAT IS A NECESSITY. NOW I'M STUCK & NOT ABLE TO DO MY LAUNDRY BECAUSE YOUR STORE REFUSES TO GIVE ME A NEW MACHINE/WATER SUPPLY PIPE WHEN MY MACHINE IS OBVIOUSLY STILL UNDER WARRANTY, I MEAN IT'S LITERALLY BEEN 4 DAYS SINCE I BOUGHT IT & I'VE NEVER USED IT COS OF THE LEAKING PIPE. IT'S EITHER I GET A NEW MACHINE OR REFUND ME SO I CAN GO TO A PLACE WITH BETTER CUSTOMER SERVICE & PIPES THAT ARE NOT LEAKING!!!!</p> <p> </p>
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Game's replyOfficial
02 Aug 2017, 09:59We acknowledge receipt of your complaint with reference ***4 and apologise for any inconvenience caused.
In accordance with the CPA you do have the right to ask for a new machine / refund / repair but only after the item is assessed. This should not take too long and I am sure the wheels are already in motion if you reported it to the store. Senior Management will contact you with updated feedback.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply02 Aug 2017, 09:59
Official
We acknowledge receipt of your complaint with reference ***4 and apologise for any inconvenience caused.
In accordance with the CPA you do have the right to ask for a new machine / refund / repair but only after the item is assessed. This should not take too long and I am sure the wheels are already in motion if you reported it to the store. Senior Management will contact you with updated feedback.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's replyOfficial
02 Aug 2017, 12:26Further to the above matter we confirm that a collect / exchange will be arranged and Store Management will keep you updated with the arrangements.
We thank you for your support.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply02 Aug 2017, 12:26
Official
Further to the above matter we confirm that a collect / exchange will be arranged and Store Management will keep you updated with the arrangements.
We thank you for your support.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
's updateReviewer Update
02 Aug 2017, 12:47I received a voicemail from the sales person telling me they will be delivering a new machine today. THANK you. May I please request that they call me atleast 30mins before they come because I would have to leave work to go home for the delivery. Thanks
's update02 Aug 2017, 12:47
Reviewer Update
I received a voicemail from the sales person telling me they will be delivering a new machine today. THANK you. May I please request that they call me atleast 30mins before they come because I would have to leave work to go home for the delivery. Thanks