LAZY **** STAFF MEMBER/S GAME N1 CITY

Visited on Saturday 29/01/2022 @ approximately 12:30. Wanted to open a cell phone contract, wanted to purchase a pool, wanted to purchase 40ltre of Fire & Earth Wind Chill paint. Arrived at cell phone area- staff standing around - no one asks if they could assist. Went to paint section, notice there was only 5ltr in windchill colour. Went to view the best way swimming pools. Went back to paint section, there was a chubby coloured gentleman laying over the paint chatting to two young females. I stood a while before one of them noticed me and then I asked if I could please have a 20ltr Windchill. He looked through and said they didn't have. I asked if he could not phone other game stores - HE TOLD ME THAT THE RECEPTIONIST DID NOT COME IN TO WORK AND THEREFORE NO ONE COULD MAKE CALLS OUT AND THEREFORE THE STORE COULD NOT RECEIVE CALLS EITHER!!!!!!!!!.. I walked away because I felt like I was getting an anxiety attack just trying to keep myself together .. I was on the verge of giving this man a piece of my mind and it would have been ugly.. because I was fuming - WHAT THE HELL DOES HE TAKE ME FOR AN IDIOT A FOOL. IF HE DOES NOT LIKE HIS JOB HE MUST STAY HOME THERE ARE MANY OTHER PEOPLE LOOKING FOR JOBS THAT WOULD BE LUCKY TO HAVE HIS JOB.. (LAYING OVER PAINT AND TALKING TO FEMALES) THE NERVE!!!!! I MADE ENQUIRES AS TO HIS NAME WHICH HE REP**** GAKHEEM (NOT SURE IF THIS IS EVEN TRUE) AND HIS SURNAME ALLEGEDLY STAGGIE. Eventually I left the area hoping to calm down - and I bumped into Kresnaye who I asked about the paint, he said he would go look at the back (and he said that he could make telephonic enquiries) I followed him to the back and waited and waited and waited.. Eventually I thought this man must have gone for lunch and forgotten about me - waiting for him to come out at the back of the warehouse or stock room... Then another gentleman passed me and asked me who I was waiting for because there was no one in the stock room.. I explained to him and he eventually found Kresnaye on the Floor. Who I assume also just made an empty promise and walked off - hoping I was going to leave it.. When Kresnaye saw me he said ma'am I was making enquiries, but we were both together at the paint section (the phone was right there on the paint) when he started calling around. Eventually this ordeal took so long, I left my name and number and asked that he contact me when he gets the paint. After 30 minutes he called me to say CW had so I asked him who do I liaise with at CW - he didnt know... I told him to call and make enquiries - Then he phoned back and say that they didn't have the paint. I asked him to phone other branches - he seemed quite shocked at the fact that I asked him to phone around. Eventually he phoned to say Parow had upon which I went and received the paint. I was grateful to Kresnaye that he could deliver and I received the 40ltr of Paint. I WANT TO KNOW WHAT WILL BE DONE ABOUT THE LAZY **** SITUATION.... I've worked in Retail & Hospitality for 20 years and the service was beyond meagre. At Parow Branch I received much better service, the staff was very helpful, I dealt with Natasha my paint was ready, I met a staff member Lucinda Fortuin, she was chatty and friendly would go and look for stock (specials - toothpaste, dogfood, chutney that was not on shelves). That's what I call service excellence