KA
Ka A

1 reviews | Active since Mar 2017

05 Sept 2018, 14:58

Lazy and unhelpful floor manager Maureen Blose

At Game Fourways again. Disgusting behavior from a floor manage named Maureen Blose. She refuses to assist us. We wish to buy a treadmill which is not on display. We She says it's too much effort to bring the treadmill to us to view and she is busy with stock take. We must look at another type of treadmill to see what it looks like. Then she is busy with another customer. Then she says she is a woman and cannot carry the treadmill. At no point did we ask her to carry the treadmill. We said we want to buy the item so they have to bring it to us anyway but she says it's too much effort for her. We want to buy a 6k item and she refuses. She is talking absolute nonsense to us and is insolent and lazy, she then says she won't help if we are "swearing" at her bec we are saying she is talking nonsense. She walks away from us. Says we must go get the other manager to help. Why are people like this put in charge of seeing customers. Disgusting customer service.

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Replies (1)
KA
Ka A's update05 Sept 2018, 15:30
Reviewer Update
Thanks for Ur prompt reply. I actually asked this manager what they sokuyoon is and she shrugs and repeats her same story of its too much work. I asked if I must then just complain to Massmart and she was happy if I do so - so the question is: is your disciplinary policy strong enough that staff don't care? When we were eventually able to reach the store manager he instructed staff to go get our treadmill. Guess what: 1 man pushing a trolley brought it and NOT 6 LIKE Maureen claimed.