SP
Senzo P
1 reviews | Active since Dec 2011
07 Dec 2017, 09:24
Late Delivery
Bought a television online on 25th November 2017. Payment was confirmed. TV Licence confirmed but still haven't received my order. I've just received an email sating "Our delivery promise is 3 - 5 days" and this is now 9 working days later. Based on this email, I could be waiting till mid next week. I really think this is unfair.
I have to recommend one person who been very helpful through this whole process. A call center agent by the name of Chichi. She has been very helpful but on the other hand, a lady from what I understand is from head office, Promise came across as very arrogant
Can someone please assist on fast tracking this order.
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Replies (2)
Game's replyOfficial
07 Dec 2017, 10:13We acknowledge receipt of your complaint with reference ***8 and apologise for any inconvenience caused.
We referred the matter to Online Management who will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply07 Dec 2017, 10:13
Official
We acknowledge receipt of your complaint with reference ***8 and apologise for any inconvenience caused.
We referred the matter to Online Management who will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
SP
Senzo P's updateReviewer Update
13 Dec 2017, 10:49Morning,
Almost a week later, no delivery. No call, no sms, no email, no whatsapp from Online Management to discussed as promised. Had I had known this was going to be such an inconvenience, I would of just used Take-a-Lot. I've never had an issue them. I'm really beginning to believe they just don't care. I really didn't expect such form Game Stores. I had so much trust in them.
SP
Senzo P's update13 Dec 2017, 10:49
Reviewer Update
Morning,
Almost a week later, no delivery. No call, no sms, no email, no whatsapp from Online Management to discussed as promised. Had I had known this was going to be such an inconvenience, I would of just used Take-a-Lot. I've never had an issue them. I'm really beginning to believe they just don't care. I really didn't expect such form Game Stores. I had so much trust in them.