1 reviews | Active since Dec 2016
Late delivery
<p>I have never experienced such disgusting customer service in my life. I bought my refridgerator cash on 30/11/2016 at game and paid delivery fees. My delivery date was supposed to be 02/12/2016 and I'm still waiting. On the morning of the delivery date a text was sent to myself advising of the delivery and i waited but they never delivered. i Then decided to call them using my own airtime and I was told that the delivery would been done on Monday, I begged them to deliver on Saturday as i have food that would be rotting in my flat and the gentlemam i spoke to gave me an option to go and fetch the fridge from their warehouse and pormised to call back with the details. I waited for his call and he never called.</p> <p>Monday afternoon called in again was advised and assured that the delivery would be done and this was around 2 o'clock. At 17:30 pm called the store again to query where my purchase was and the man i spoke to said that it had dispatched and that i should be receiving it shortly. Knowing that they are closing the store at 17:30 and that no one would be available to take my call after 18:00 i asked him what am I supposed to do with all the food and meat i had bought he coldly rep****, and i quote " I dont know what you going to Mam" and I disconnected the line.</p> <p>So I decided to go to the store today and spoke to the manager who took down my number and said she would be calling around 12:00 or 13:00, as I was rushing for work, only received that call back at 15:51.</p> <p>I asked her on the conversation who will be paying for the food that has now been out of the fridge since friday and she said it is not just me.</p> <p>I am very upset because I am the one that keeps contacting them they havent been incontact with me. I am the one that is spending her own money to call them and the worst part is they dont seem to care. I bought that fridge cash and it is supposed to be in my possession. I want Game stores GRAND CENTRAL to pay for the food that is rooting in my flat and to deliver my purchase.</p> <p>This is my CDD : ********** </p> <p> </p>
We acknowledge receipt of your complaint with reference ***4 and apologise for your inconvenience in this matter.
Please allow management to investigate this delay where after they will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***4 and apologise for your inconvenience in this matter.
Please allow management to investigate this delay where after they will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
