Laptop repair Game Gateway

I purchased a I Life - Zed Air Laptop from Game (Gateway) in December 2019. A year later the laptop started coming apart at the point where I shut it down. Due to Covid and my health condition I called the Store on 10 December 2020 advising them of the problem and and requested customer service to please get fetch from home as my extended warranted stated that the lap[top can be repaired onsite. They requested me to contact Incredible Solutions. Incredible Solution who provided the extended warranty was unreachable. I called Game Stores again on the 13 December 2020 and my call kept getting dropped. On the 17 December 2020 i called Game Store again a lady took my details and advised she will get back to me. No response received thereafter. On the 06 January 2021, I went to Game (Gateway late in the afternoon. They advised that the laptop will be sent to the supplier for repairs. I followed up on the repairs 2 weeks later and they advised that supplier has not provided a feedback .I have been continously been doing weekly follows up. At time my calls were dropped and at times Customer Service took down my details promising to get back to me which did not happen. Last week I called in to speak to teh Manager he was unavailable. The switchboard kept transferring my which he/she did not pick up. Today I managed to get a hold of Customer Service and only after threatening them with Hello Peter did they provide me with the suppliers details. When I contacted DualZone the supplier, they advised the lap[top could not be fixed as they do not have the part. They advised Game Gateway needs to to replace or provide Credit Note. I tried calling Game Gateway yet again and after being transferred to Customer Service nobody picks up my call. School has reopened and my son is without a laptop for his Information Technology class. Their service is pathetic even when in the Store. The laptop section does answer the calls transferred. Find below the reference number for Game & the supplier Dual Zone

Game Store Order Number ***

Dual Zone: Job Number ***

Regards Pam Balram