Laptop purchase 29 Aug 2021 hard drive crash taken back to store 11Jan on 2Feb 2022 Amanda contacted me told me my guarantee did expire

Laptop purchase 29 Aug 2021 hard drive crash taken back to store 11Jan on 2Feb 2022 Amanda contacted me told me my guarantee did expire .Visit Store Sameday on 2Feb spoke to Shaun Permual on 4th Feb Shaun requested copy of receipt to be WhatsApp to him which was send on the evening of the 4thFeb. Follow-up call make to Shaun on 14 Feb no response received back . On 16 Feb contacted store 4 times they told me Shaun are off I asked to speak to Kenneth .After be cut off several times. Kenneth told me he will call me back nothing happens phone again the store no response received just been cut off . Does Game lived the 21 day policy.I don't think this is services