KM
Khuliso M

1 reviews | Active since Jul 2023

01 Apr 2025, 07:52

Laptop not being fixed nor brought back

My laptop stopped working so I sent it to Game Makhado where I bought it they told me they will return it of which they did after sometime I went back because they were not calling nor sending me an SMS. I got there they gave me the laptop there was no report and the lady accompanied me to the front door without checking the laptop I didn't take it serious I was only exited for my laptop I went home only to find out it wasn't fixed nor closed properly I took it back the following day then the manager said she will sort it out. I waited she kept calling me telling me there are no new updates then the other day she called and told me that she has returned the laptop again. Ok I waited for the new update nothing until I went back to the store she called them and told me that they said they were not going to fix my laptop because they found liquid inside of which I don't know how the liquid got in. I tried to explain that I didn't know about the liquid she told me there is nothing she can do and that the laptop was on its way back, I left the store and came back home waited for two weeks without any update I went back to the store they told me it is not back yet then I asked how because last time she told me it was on the way she said she didn't say it was on the way but it was dispatched so now I don't know what to do I need my laptop I bought it cash I don't owe game anything but the service is very poor.

0
Replies (4)
KM
Khuliso M's update01 Apr 2025, 07:54
Reviewer Update
The store is Game Makhado
Game
Game's reply01 Apr 2025, 13:16
Official
Hi Khuliso, thanks for getting in touch. I sincerely apologize for the inconvenience that you are experiencing with your purchase and the subsequent difficulties with customer service. I understand your frustration and disappointment. We take all our customer feedback seriously and use it to constantly improve our service. We assure you that we are here to help and your issue is our top priority at this point. An agent will be getting in touch with you shortly to discuss a possible resolution and ensure you are satisfied. Once again, I apologize for any inconvenience caused and thank you for your understanding as we work to resolve this.

KM
Khuliso M's update02 Apr 2025, 08:50
Reviewer Update
I missed a call yesterday. Kindly call me anytime today I'm available
Game
Game's reply02 Apr 2025, 09:08
Official
No problem, will do.